REPUBLIKA.CO.ID, MAKASSAR - Bank Indonesia (BI) has received 1,641 complaints on payment system since August 1, 2013, or since the central bank established a consumer protection division for payment services.
Director of Payment System Policy and Oversight Department in BI, Ida Nuryanti said that most of incoming calls requested for informations, while the rest were complaints over credit cards' problems.
"Our call center at 500 131 received so many calls and rise 172 percent per month," Nuryanti said recently.
BI launched a payment service center in second half of 2013 due to the transition of banking supervision from BI to Financial Services Authority (OJK). Consumer protection system includes some instruments, such as transfer of payment, withdraw funds, transfer activities, up to plastic cards (debit and credit card) payment and deposits. Banking consumers are asked to care about payment system, especially by using plastic cards.